I want to periodically do training on phone etiquette just as a reminder to everyone. I also have to make sure the answering machine has the correct information on it including the hours of the library.
We are in the process of a capital campaign to raise money to renovate our library to make much needed improvements. These areas include a new roof, new heating & air-conditioning system, new doors and windows, new carpet, new paint, and better lay-out for customer computer area. We are also including an endowment for future maintenance of our library which will include real cleaning on a regular basis!
Phone etiquette seems to be one of the main topics for all of us. I hope you can raise lots of money, it is the one thing always needed.
ReplyDeleteI wish you much success in getting your library renovations. It's always an exciting time when you have the opportunity to improve something.
ReplyDeleteI to need to check into the phone etiquette and get an answering machine.Best of luck on raising money for your library renovations.
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